Table of Contents
Stakeholders of tourism and their interrelation
Tourism includes many activities that are to be supplied directly or indirectly, goods or services to tourists at their destinations. The customer’s satisfaction, safety, and enjoyment are particularly the focus of tourism businesses. Tourism service requires the ability to constantly adapt to customers’ changing needs and desires. It is possible only when several stakeholders join hands for combined efforts. Such stakeholders are government, private sector, and non-governmental organizations. Below are some examples that the different stakeholders could do in developing and promoting tourism.
- Policy formulation Planning and development of tourism-related programs (e.g. in the district Tourism Development Committee is established which help to implement and to monitor the activities in the district)
- Licensing and regulation
- Establishing code of conduct, provision of certification of services
- Proper management of immigration, customs
- Management and extension of market
- Identification of new possible tourism
- Human resource development and training
- Study and research in the tourism sector
- Development and maintenance of related sectors such as transport, electricity, communication, health facilities, etc.
This sector can be involved in providing direct services for the tourist such as:
- Food and Beverage Services
- Recreation and Entertainment
- Travel Services
It is very important that the non-government sector is involved mainly in providing suggestions in policymaking and program planning for the government. At the same time, this sector should be providing services in awareness rising for the local people.